Integrations

One conversation, multiple channels, the stack you already run.

The agent meets the customer on the channel they already use and talks to the systems your team already runs. WhatsApp, Instagram, Messenger, and Telegram share the same thread. CRM, media, and automations follow the stack the company already operates.

Omnichannel

You pick the channel. The agent stays on the same thread.

The customer starts on any of the channels below. The history stays one thread — from the first message to a human attendant, when needed.

About 5 minutes

WhatsApp Web

Product entry. The first agent goes live in about five minutes.

Setup timeline

WhatsApp Business API

WhatsApp’s official channel for volume and brand identity, on the same conversation.

Setup timeline

Instagram

The brand’s Direct messages on the same history.

Setup timeline

Messenger

Facebook conversations on the same thread.

Setup timeline

Telegram

The operation’s bot on the same conversation.

Ecosystem

Connect to the systems your team already uses

Dialog Rush connects CRM, media, and automations to the conversation. If your team’s system is not pictured above, the integration follows the same pattern.

How it connects

From the conversation to the company’s systems

Pluga, Zapier, and HubSpot

They connect the conversation to the apps the team already uses.

REST API and webhooks

Conversation events move in and out securely — records, triggers, and handoff to an attendant. Documentation in the panel, after authentication.

Internal systems

ERP and operational rules receive a tailored integration, designed during implementation.

Questions

Integration questions

Yes. It is the product entry. The other channels join in the same implementation, run with your team.
They are part of the implementation. Dialog Rush runs the process with the company.
The WhatsApp Web flow does not require one. API and webhooks are available when the operation wants to go further.
They cover automations with the apps already in use. The API comes in when the company wants conversation events in its own systems.
In the panel, after authentication.

Get started

First agent on WhatsApp

One conversation to put the dialogue into operation.

Talk on WhatsApp

Implementation

The company’s channels and systems

We design the connection with your team.

Talk to sales